Refund Policy

At DoMyAssignments.com.au, we take pride in delivering professional, reliable academic assistance at competitive rates. We strive to meet your expectations with high-quality writing and prompt service. However, if you experience significant dissatisfaction or an issue arises, you may be eligible for a refund under the terms outlined below. Please review this policy thoroughly before placing an order to ensure you understand how refund requests are managed and processed. Your use of our service constitutes acceptance of these terms; if you disagree with any part, you must cancel your order within 24 hours of placement.

1. Eligibility for Refund – Late Delivery

Delivering your project, exam assistance, or assignment by the agreed deadline is one of our highest priorities. Nonetheless, if a delay occurs due to our end, we aim to resolve it fairly and promptly.

If the agreed deadline has passed and the delivered work is now unusable, and you have not submitted or used it. You may request a full refund or store credit of equal value, subject to review.
If a deadline delay causes a minor impact (for example, a few marks lost), we may offer a partial refund (typically 20 %–50 % of the paid amount) upon submission of evidence.
The original deadline you set when placing your order must be the one missed for refund eligibility. Revisions or new deadlines do not count.
You must participate actively in the refund investigation. If you fail to respond within 12 hours of our request via the student portal or fail to provide the necessary information that led to the delay, you may not qualify for a refund.
Note that refunds are only considered when our expert fails to meet the deadline. For revisions or extensions, refund eligibility does not apply unless we miss the revision deadline that was explicitly agreed upon in writing.

2. Quality Issues – When Delivered Work Falls Below Standards

While our experts aim to deliver work of exceptional quality, we recognise that on rare occasions, the offered product may not meet your expectations. In such cases, we provide a structured revision process and may consider refunds if the issues cannot be resolved.

Upon delivery, you have the option of unlimited free revisions (for up to 20 days) to correct errors, refine structure or improve quality.
Refunds will be considered only if:
a) The work is proven to be plagiarised, supported by an authenticated plagiarism report;
b) The paper significantly deviates from your original instructions and cannot be appropriately corrected via revision;
c) The client has documented feedback early (when drafts are provided), and the final version is still insufficient.
If the paper was submitted already, or you used it, refunds are typically not applicable.
When drafts are provided, you must review them and notify us of issues promptly; late notifications may invalidate refunds.
The QA department will evaluate your feedback and determine the appropriate refund amount, typically between 30 % and 50 % of the paid amount for quality failures.

3. Payment Errors and Duplicate Charges

Billing issues may happen due to system or processing errors, and we address these with transparency.

If you detect a duplicate or incorrect payment, submit a refund claim immediately with proof of multiple receipts; you may receive a full refund of the excess amount.
In many cases, the payment processing company is at fault; we may advise you to coordinate with them for reimbursement.
Refunds in these cases are typically limited to the overcharged amount only.

4. Expert Unavailability

While rare, there may be instances where an expert assigned is unexpectedly unavailable after full payment has been made.

In such cases, you may choose to:
a) Receive a replacement expert of equal qualification at no additional cost;
b) Use your payment as store credit toward another assignment of the same value.
Direct refunds for this scenario are not standard unless we fail to deliver within a reasonable timeframe after offering alternative options.

5. Customer-Initiated Cancellation

You may cancel your order within 24 hours of placing it, provided the expert has not yet begun work.

Cancellations within this window entitle you to a full refund or store credit of equal value.
If work has commenced, cancellation and refund eligibility will not apply.
To request cancellation, you must notify us via the student portal or official email channel.

6. Grades Not Guaranteed

Please note: we guarantee quality writing and adherence to requirements, but we do not guarantee specific grades or scores.

Grades depend on multiple factors, including instructor expectations, class participation and exam performance outside of our work.
Refunds based solely on your grade are not eligible for processing.

7. Fail Grade Refund Requests

In the event you receive a failing grade, and you believe it resulted from poor writing quality rather than other performance factors, you may file a refund claim.

Submissions must be made within 30 days of grade release.
Provide the official grade sheet, instructor feedback, and proof showing failure was due to the submitted work.
If verified, a partial refund of 30–50 % may apply.
Claims filed after 30 days will generally not be accepted.

8. How to Request a Refund

To initiate a refund, follow these steps:

Submit your request via the student portal or official support email within the stated claim period for your scenario.
Provide all necessary documentation: payment receipts, deadline proof, professor feedback, or plagiarism report.
Do not involve external parties (e.g., credit card disputes or PayPal chargebacks) before we complete our review.
Refunds are typically processed within 48 hours for initial review and an additional 48 hours for payment transfer once approved.

9. Claim Periods

For standard claims (late delivery, payment error): submit within 30 days of the order deadline.
For fail-grade claims: submit within 30 days of grade release.
Claims submitted after these periods will generally be declined.

10. Chargeback and Fraud Prevention

We strictly prohibit chargebacks without prior communication.

Initiating a chargeback before the internal review may void refund eligibility.
False or fraudulent claims may result in legal action and termination of service.
We reserve the right to refuse future service to fraudulent clients.

11. Refund Processing Details

Once a refund is approved:

The refund amount will reflect payment minus a small deduction (typically 10%) to cover transaction and service fees.
Payment method refunds may take up to 4 business days to reflect in your account, depending on your bank.
We will notify you via the student portal once the refund has been processed.

12. Refund Denial Scenarios

Refund requests may be denied if:

The original deadline was less than 48 hours when placed.
You failed to provide essential information or respond promptly to our queries.
Work has been submitted or used.
You submitted revision deadlines instead of the original ones.
Refund requests made via informal channels (chat, WhatsApp, social media).
Feedback given was vague or insufficient.
The claim was filed after the allowable window.

Important Customer Requirements

For a valid claim, you must:

Provide specific feedback (e.g., “Incorrect referencing style APA to Harvard,” rather than “Not good”).
Use official channels only.
Respond promptly during correspondence.
Respect the review timeline and processes.

14. Policy Changes

We reserve the right to update or modify this policy at any time. Any changes become effective as soon as they’re published on our website. You are encouraged to review this policy regularly.

15. Our Commitment to Fairness

Your academic success and satisfaction matter to us. We handle every concern with fairness, transparency, and respect. Our team strives to resolve issues promptly, protect your investment, and deliver service that meets your expectations.